Refund & Replacement Policy
Legit Fulfill Refund & Replacement Policy
At Legit Fulfill, we are committed to delivering premium Print-on-Demand manufacturing and reliable fulfillment services for global eCommerce sellers.
Every order is manufactured specifically for your customer, which means products cannot be returned for resale. However, if an issue occurs due to our production or fulfillment process, we will resolve it quickly and fairly.
Our goal is simple:
- Protect your business
- Minimize disruption to your customers
- Resolve every legitimate issue as fast as possible
Eligible for Free Replacement or Full Refund
Legit Fulfill will provide a free replacement or full refund if the issue is caused by our production or fulfillment process.
1. Wrong Product
- Wrong product type
- Wrong garment style
- Wrong color
- Wrong size
- Wrong design printed
- Wrong personalization
- Wrong shipping address caused by our fulfillment team
Resolution: Free replacement or full refund.
2. Printing & Manufacturing Defects
- Blurry printing
- Incorrect colors caused by production
- Crooked or off-center print
- Upside-down artwork
- Incorrect print scale
- Peeling print
- Ink defects
- Fabric or sewing defects
- Damaged embroidery
- Incorrect assembly for handmade products
Resolution: Free replacement or full refund.
3. Size Manufacturing Error
If the finished product differs by more than 3 cm / 1.18 inches from the published size chart due to manufacturing error, Legit Fulfill will provide a free replacement or full refund.
4. Product Damaged During Production
- Torn fabric
- Broken accessories
- Scratched acrylic
- Cracked wood
- Damaged ceramic
- Poor finishing quality
- Visible manufacturing defects
Resolution: Free replacement or full refund.
5. Shipping Damage
If your order arrives broken, cracked, bent, wet, or severely damaged during transportation, please provide clear photos of:
- The product
- The packaging
- The shipping label
Resolution: Free replacement or full refund.
6. Lost Packages
If the carrier officially confirms the shipment is lost in transit, Legit Fulfill will provide a free replacement or full refund.
Issues That Are Not Eligible
Customer Mistakes
- Wrong shipping address entered by customer
- Incorrect personalization submitted
- Wrong size selected
- Incorrect artwork uploaded
- Low-resolution images
- Spelling mistakes in customer-provided text
Design File Problems
We print exactly what is submitted. Legit Fulfill is not responsible for issues caused by:
- Transparent backgrounds
- Wrong color profile
- Pixelated artwork
- Poor image quality
- Design too close to cut or sew areas
- Safe-area violations
Color Variations
Small color differences may occur because of monitor settings, printing technology, fabric material, natural wood or handmade materials, and production batches. These are considered normal manufacturing tolerances.
Normal Wear & Usage
We cannot replace products damaged due to improper washing, misuse, accidental damage, normal aging, or customer modifications.
Claim Window
Claims must be submitted within 30 days after the order is marked as delivered.
Claims submitted after this period may not be eligible.
Required Information
To process your request, please provide:
- Order number
- Product photos
- Close-up photos of the issue
- Packaging photos if shipping damage occurred
- Shipping label photo
- Brief description of the problem
Resolution Time
- Initial response: within 1 business day
- Investigation: 1–3 business days
- Replacement production: according to current production time
- Refund processing: 3–7 business days
Refund Method
Approved refunds will be returned to the original payment method or added to your Legit Fulfill account balance, if applicable.
Our Commitment
Legit Fulfill believes long-term partnerships are built on trust, transparency, and consistent quality.
If an issue is caused by us, we will take full responsibility and work quickly to make it right.
Our mission is to help every seller grow with confidence through reliable manufacturing, dependable fulfillment, and responsive customer support.