Most product and design issues can be avoided by checking the product SKU, variant, template, artwork file, and mockup before submitting the order.
Common Product Issues
Wrong SKU
The SKU does not match the product you want to fulfill.
Wrong Variant
The selected size, color, style, or option does not match the customer order.
Wrong Product Type
A product with a similar name was selected by mistake.
Missing Size or Variant
The product variant required by your store is not available in the catalog.
Price Difference
Final cost may differ because of size, option, shipping, surcharge, import tax, or additional production requirements.
Common Design Issues
Low Resolution File
The artwork is too small, blurry, or pixelated.
Wrong Template
The design was created using the wrong product template.
Wrong Placement
The design position does not match the mockup or product requirement.
Missing Mockup
A mockup is required but was not included.
Inaccessible Design Link
The link requires login, has expired, or cannot be opened.
Mismatched Design and Mockup
The production file and mockup show different artwork, text, photo, or placement.
Missing Personalization Data
Customer name, photo, date, text, or other personalized information is missing.
How to Fix Issues Before Production
- Open the product catalog: https://seller.legitfulfill.com/en/products/all
- Confirm the product SKU and variant.
- Open Design / Files: https://seller.legitfulfill.com/en/files
- Check the design file, mockup, and design link.
- Correct the order or CSV file before submitting.
- If the order is already created, review it from Orders: https://seller.legitfulfill.com/en/orders
- If you need help, create a support ticket: https://seller.legitfulfill.com/en/tickets